Raise a Concern

Metalube pride ourselves on a strictly help ethical standard both towards our production and business practices. 

This ethical standard is withheld in how we conduct business both internally and externally when dealing with customers and brand partnerships.

Reporting Concerns

It’s important that any issues or concerns can be reported confidently and annonymously. This is page allows any concerned parties to report the following examples of ethical breaches or business conduct concerns:

• Unethical Behaviour (both business and individual)
• Fraud
• Health & Safety Issues
• Harassament 
• Data Protection Concerns

When not to use this page

As it’s important that every concern levelled is recieved with the upmost severity, it’s important to lay out what doesn’t qualify.

Here are the example:

• General HQ Quieres
• Customer Service issues
• General Business Practice Questions
• Reviews or General Feedback

Protecting Confidentiality

As reporting issues can often be of a sensitive nature, a guarantee of protection is relevant.

Metalube guarantees that whistleblower correspondence are protected in the following ways:

• Remain Annonymous (at your discretion) 
• Sensitive Data is handled confidentially and can only be accessed by an authorised representative.
• Retaliation against anyone raising a concern in good faith is prohibited.

How to log a concern

1. Submit your concern using this form.
2. Our Human Resources team member will review your correspondence.
3. If Relevant, we may investigate and take appropriate action.
4. If you choose to share contact details, we may follow up with you.